“I like individuals. It’s people I can’t stand.” — a fellow employee
It was 7:49 pm when she called for assistance with a return. I had eleven minutes before the end of my shift, and so eleven more minutes of manager duty. I marched to the register, nametag sparkling beneath the fluorescent lights.
“Yes?” I asked the cashier, who moonlights as a retail employee. By day she is a middle-school teacher, but sometimes, it’s hard to tell which job is trickier.
“She has a return, but it’s from the store in the mall, so I’m not sure how to read the receipt. How do I know which number is the one for the book?” she asked, squinting at the computer.
“Oh, see these numbers? They match. That number is just saying it’s ‘01′, the first item on the receipt. If there was any other items on the receipt, they’d be numbered ‘02′, ‘03′.. get it? But that’s the ISBN.”
Our store’s receipts are different from our smaller, mall-based counterparts. They tend to be a little confusing; when doing a return from one of those receipts, we usually just make it up as we go along. I can tell what the date and ISBN(s) is/are, but that’s about as far as I can get. As long as the register accepts my guesses at the mall’s register number, transaction number, and so on, then it’s fine with me. Remember this. This comes back to haunt me.
“Oh! Right! I get it, thanks,” she smiled, and we walked over to the register where the customer, a female, was waiting. She had dirty blonde hair, was wearing a dirty tan jacket, and held a cell phone in her hand. I glanced at the receipt again, and realized it was from out-of-state.
“Ah, we’ll have to change the tax,” I said to the cashier.
“I’ve never done that, can you show me how?”
“Sure, it’s easy!” I said.
You can see that this is headed on a one-way track to Hell. Everything was going far, far too well by this point.
“Yeeaaahhh mahbrother got it in the schity, that’sh where he livesh,” the customer said, speaking for the first time. She was slurring her words but hey, it’s nearly 8 pm on a Monday night — if you want to get your drank on before going out in public to return your Christmas present from your brother, by all means, go for it. Or pills. Maybe she’d taken some pills. I don’t discriminate.
“..and you just press this button, that one, type in the right percentage and.. there you go. Fixed. Matches the receipt,” I said.
“Okay, so you’ll be getting $24.37 back,” the cashier told the customer.
I looked at the receipt again. Really? REALLY?
“In store credit,” I said.
“Huh?” asked the cashier.
“Wha?” asked the customer.
“Well, if you look at the receipt,” I began, “you’ll notice it just says ‘CR CARD’. There’s no indication of what credit card you used. No name, no last four digits of the card, not even what type of a card it is. So it has to be store credit.”
Our store’s policy, like many other stores, I’m sure, is that we can indeed put money back on your credit card with a receipt and within 30 days — but you must have the correct card with you. If it matches the same card as the receipt, then we’re good to go. If the receipt is CRAZY, however, you unfortunately are stuck with store credit. I’ll be honest — this was a new one for me. But it’s not a big deal. Right?
Wrong.
“Well, it was one of theeesshe,” Customer blubbered, and held out three credit cards with her presumed brother’s name on them.
“Yes, but I don’t know which card it was. I need to know the exact card in order to put the money back on there, but the receipt doesn’t say which card. I can’t just put it back on any card. It has to be store credit.”
I crossed my arms for extra emphasis.
“I’ll assshk him,” Customer avowed. “I’ll jussht asssshk.”
She proceeded to dial his number. (He was sitting in the car outside. But that’s okay. I guess he was finishing off her appletini and/or Valium.) She gave up and walked outside and came back in, declaring it was a particular one of the three. Meanwhile, I had marched to the breakroom, where the real manager (I’m just a supervisor; I have not the skillz for tru management, yo) was eating her dinner, or trying to. I explained the situation. She told me I was indeed correct and unfortunately it meant a sentence of Store Credit. Because that is SO HEINOUS and TERRIBLE. Who on earth would want $24.37 in STORE CREDIT. How GROSS.
I marched back to the register and told Customer of this latest development — I was right, and she could suck it. Her response was fascinating. It was kind of like watching a monkey at the zoo. Except instead of throwing her own feces at me, she threw the return policy.
“My brother doeshn’t want shtore credit.”
“Well, unfortunately, I have no way of knowing which card is the correct one. The receipt does not give me any indication.”
“But he KNOWSH which ONE it ISH.”
“He very well could know, but it doesn’t matter. The receipt does not say. This is an authorization number. It doesn’t match the numbers of that credit card. Do you see this?”
I showed her.
“But thish ish the card he used!”
“I’m not saying he’s a liar. I’m sure it IS the card he used. BUT THE RECEIPT DOESN’T SAY WHAT CARD. ALL IT SAYS IS ‘CR CARD’. There isn’t even a name. Our systems are different than the ones in the mall. I’m not telling you that you can’t return this. I am telling you that if you want to return it here, you will have to get store credit, because the receipt –”
“It shaysh right here that if I have my rescheipt and it’sh thirty daysh, I can return this to your shtore or the mall.”
“Yes, but I can’t put this money back on your brother’s card because the receipt doesn’t tell me which card it belongs to.”
“But he KNOWSH which card it ISH.”
The customers waiting patiently in line behind her began alternately smiling, rolling their eyes, and giving me a sympathetic look.
Madame Cushtomer continued to read the store’s return policy, conveniently taped to the counter in front of her, out loud. I continued to explain that she was from fucking Idiotville, Population: -1, and unfortunately I could not obey her every command. For all I damn well knew, those credit cards could have belonged to her brother, dad, professor, pimp, manslave, or dead dog. They could have belonged to the Queen of England and shit, I love her, but I STILL COULDN’T PUT THAT MONEY ON THAT CARD. I did not think this concept was a difficult one. The cashier, next to me but sensibly having moved on to the next person in line, was doing her best to ignore Moron Battle 2k9. Because I was getting stupider by the minute just by listening to this girl, who was actually drooling at this stage in the argument. Yes, drooling. Out of a corner of her mouth. There is nothing more splendid than a drooling twit trying to read me a policy I live and breathe 5 days out of the week.
Madame Cushtomer decided she was done with me and wanted shomebody elshe. She felt it unfair that she or her brother would have to drive to one of our mall stores in order to return it properly. Even though their system is from the Stone Age compared to ours, because it’s their system, they would at least be able to look up her receipt and return the money to its rightful credit card.
And so the manager was forced to have her break interrupted. She came to the register. She listened to Madame Cushtomer dribble and slush behind the counter. She looked at the receipt. She tried.
“I have to give you store credit,” she said. “This receipt doesn’t say what card it came from. See? I can’t just put it back on whatever card.”
“But it’sh THISH card,” Madame Cushtomer ins(h)is(h)ted. “Your polishy saysh I can return this to whatever shtore. It ishn’t my fault that your receiptsh are different or shomething, that’sh your fault.”
YES, BECAUSE WE ARE THE REGISTERS AND WE PRINT THE RECEIPTS FROM OUR BELLYBUTTONS.
Sadly, after three minutes of her rambling diatribe of unfairnesh and polishies, the manager couldn’t take it. She said, “Andrea, just do it. Make the exception this one time. I’m done.” She walked back to the breakroom, approximately 1,892 brain cells lighter. Most customers have that effect on us.
In silence, I gave Madame Cushtomer what she wanted, and as she slithered away from the register, I swear she tripped over her own feet.
I hate people. I really, really do. It took all the willpower I had to not lean over the counter and scream in her face. How hard is it to read, and more importantly, to comprehend? She was asking me to do something borderline illegal. We’ve had people before who pay for something with a card and expect a cash refund, like we’re some kind of ATM. Or there’s people who think they can buy a book with one credit card and get the money back on another. Yeah, sure, cause we want to help you pay your bill on that card instead. Get the hell out of here. Seriously! How does that even work in your mind! SERIOUSLY!!!
In conclusion, all was made better after I charged into the breakroom for the third time within ten minutes and went on a rampage about Madame Cushtomer. And it was the icing on the cake to hear the cashier, the innocent middle-school teacher, tell me that “that girl needed a BITCHSLAP. Really. BITCH. SLAP.”
You said it, sister.



































